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THIS FRAME INCLUDES
FREE Thin & Light (1.56) Lenses
FREE UV Protection, Anti-Reflection, Scratch Resistance and Case & Cloth
A saving worth over $50.00
Product SKU: ss10.02
s badman, GB
POSTED: 16th March 2012
Specs
Glasses were not the correct prescription even though I sent all the correct details. The advice was to check with an optician, this rather defeats the object.
Too much hassle to get a refund, so I have a useless pair of glasses that I cannot use.
I am sticking with the regular opticians.
Admin Note Stuart, we contacted you regarding this problem on the 20th Feb 2012 but never received a reply. We are happy to rectify mistakes if you give us the opportunity.
Stage 1 - Making your glasses
Prescription glasses generally take between 7 to 10 working days to be completed from the point of being processed to being prepared for shipping. Glasses with more complex prescriptions may take longer due to specialised glazing techniques required. Our customer service team will advise you of any significant delays to your order via email and through the My Orders area in your account.
Stage 2 - Sending your glasses
All designer products are shipped from the UK. Once your glasses are ready for shipping they will normally take between 1 to 3 working days* to get to you.
Budget (non-designer) items are shipped from our Hong Kong Laboratories. Once your glasses are ready for shipping they will normally take around 7 working days* to get to you.
*Delivery times may vary based on the country of residence of the customer. See Production and Delivery Timescales for further information. Delivery from only $4.00 per order to anywhere in the world!