Satisfied Customer (although I was prepared to write otherwise)
Basically, it was quite a complicated process. Primarily I had chosen a frame, and after making the payment, I received an email that it was out of stock and that it would take really long to arrive, so I was given the opportunity to choose another frame and I did so. I chose a Hugo Boss frame and was given a link to keep myself updated with the stages of production. However, after more than 12 days, only the first step had been completed, and so I decided to contact the company. They said they were sorry, and after I made it a point that I didn't care about 'sorries' since I needed my glasses for university, which was about to start, they promised that the glasses will be sent out asap and offered me a free pair of glasses for free from their silver range. I must admit that this was quite a nice gesture as I was complaining solely because I urgently needed the glasses. After more than 3 weeks from order date, I received my Hugo boss glasses, which were of extremely good quality, NOT fake, and with the exact sizes and style as shown on the website. I cannot however say the same thing about the free pair, but that was free and I understand that they are of poor quality and flimsy.
All in all however, I am satisfied with my Hugo Boss glasses, and will return as a customer, mainly because of their good customer service, authentic products and good value for money.
[ 8 of 17 people found this review helpful ]