Excellent product and fantastic value for money. Very slow production times.
My concern and frustration is the length of time orders take, I currently have a pair in production and the progress has ceased while lenses are being prepared, we are on third day now,do lenses really take that long, I think not. I have usually had my glasses from specsavers or vision express, and while admittedly more expensive, in most cases they take 1 hour, which is pretty much the norm. I understand you quote 10 working days to complete orders but im sure most people order hoping this is the exception rather than the rule, but alas it isn't. There are many reviews that mention long production times, so this review should be no surprise. Lets hope you can turn all those negatives into a positive. And finally, this is twice I've ordered from you, and the question remains, would I use you again? probably not.
Hi, our guidelines stress 10 working days for jobs to be complete, we do not offer a 1 hour service for obvious reasons! You're previous order was within our 10 working days (please remember there was a bank holiday also).
Looking at your current pair in production, this looks to be proceeding as normal. We're awaiting lenses to arrive with us before sending to the lab.
We could offer a faster service but then we wouldn't be able to offer great value for money unfortunately.
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