Using our stick-on grid
Close the sides (arms) of the frame and place the frame on a flat surface so that the lenses are facing upwards.
Un-peel the stick-on grid from the card.
Gently place the stick-on grid onto each lens as follows:
Whilst sitting down, place your glasses onto your head in the position you would comfortably wear them at.
With the help of a friend or family member, ask them to take a picture of you wearing the frames with these grids stuck in place. Follow these steps to get prepared:
Please ensure your eyes are clearly noticeable in the photo. It’s best to take a few pictures so you can choose the best one.
Email the photo as an attachment to us. Ideally, including this into the active case you have already with us. Once received a member of our Returns department will check the image and they’ll be in touch with you with the outcome or next steps.