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 You are here:   Glasses »  Help & Information  »  Returning an Item

Returning an Item

Should you wish to return any item please advise us using our Customer Services system.  We can then advise you of the correct procedure.  This may vary from country to country. Please note that any returned items should be in perfect condition and totally unmarked. Any returned prescription spectacles must also include a copy of your optician’s prescription.

Prescription Glasses and Prescription Sunglasses Returns
If this item is purchased with prescription lenses it will be classed as a tailor made item and will therefore not be returnable for a refund should the item not suit your requirements.

Returning Faulty Items
If you receive a faulty item please contact us through our Customer Services system where we will assist you, one of our Customer Service agents will issue you with an RMA Ticket should the item require returning.

Returning Frame Only or Non-Prescription Sunglasses
For refunds on frame only item (without prescription lenses) or sunglass items, please contact us through our Customer Services system where we will issue you with an RMA. Items must be returned within 7 days from date of arrival for a refund, items received after this period may be incur a restocking fee. Two or more items returned for a refund may incur a restocking fee.

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