Christmas Discount   More »
10% OFF frames over £49   |   Code: 'DECEMBER'

10% OFF frames over £49   |   Christmas Discount   |   Code: 'DECEMBER'   More »

Christmas Discount
10% OFF frames over £49


Use code DECEMBER at the basket.



Terms

1). Valid on frames over £49 only (or equivalent in local currency)

2). Does not include lenses.

3). Does not include frames from our 2 for 1 collection.

4). Only 1 code per order.

5). Super Saver Free delivery available for orders over £75.

FREE Delivery on orders $97.50+ | +44 (0)3303 801 190

FREE Delivery on orders $97.50+ »
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General Information

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Frequently Asked Questions / FAQs


Contact us

Before contacting us please ensure you have read through our help pages as often your questions can be answered instantly without having to wait for a member of our customer services team to respond to you.

If you have a query regarding the status of an order, you can find this information within your account - you can also see our Production and Delivery pages for timescale information.

If you're unable to find an answer to your question from our help pages, or for general enquiries/feedback, please click here to contact us.

 


 

Orders & Delivery

How do I order glasses from you?

Where are my glasses assembled?

How long will it take for me to receive my prescription spectacles?

How can I find out if a specific designer frame is available?

Do you offer a money back guarantee?

 


 

Prescription Glasses

Are you qualified to sell prescription spectacles?

Do you make prescription spectacles for children?

How do I obtain my Glasses Prescription?

Do I need to send you a copy of my prescription?

What if my prescription is outside of your range?

My Prescription does not have any 'CYL' or 'AXIS' value

What materials do you use in manufacturing the lenses?

My prescription mentions prisms - can you supply these?

What if I have entered some information incorrectly?

Can you put new lenses in my existing frames?

Do you supply Varifocals/Progressive glasses?

Can I order frames without prescription lenses?

Can I use my contact lens prescription for spectacles?

What if my frames need adjustment after I receive them?

How are frames sized?

Which frames suit me best?

What tints do you offer?

Are the lenses glass or plastic?

 


 

General Information

Do you take NHS vouchers?

Are your designer brands 100% authentic and do they come with the original manufacturer case?

 


 

How do I order my glasses from you?

You can order your glasses online through this website, by phone on 03303 801 190 (9.00am - 17.30 GMT, Monday to Saturday) or by visiting our Westgate on Sea store. Our payments are handled securely by WorldPay, you can also pay by cheque and can also use Accor Eyecare Vouchers.

 


 

Where are my glasses assembled?

All glasses are assembled in our own laboratories including our main one in Westgate on Sea, along with our head offices, and another in Hong Kong. Before your glasses are dispatched, they're subjected to a 14 point quality check to ensure they're completed to the best possible standard - Find out more »

 


 

How long will it take for me to receive my prescription spectacles?

Orders normally take 7-10 working days to complete. They will be posted to you by your chosen method, either Royal Mail or Courier service. For details, shipping prices and timescales, see here

 


 

How can I find out if a specific designer frame is available?

All designer frames listed on our website are available (at time of listing), however, on some occasions the more popular frames may be temporarily unavailable. If an individual option is discontinued, we will note this accordingly on our website.

If you would like to know whether a certain frame model and option is available, please feel free to contact us.

 


 

Do you offer a money back guarantee?

Yes we do, we offer a 14 day money back guarantee.

 


 

Are you qualified to sell prescription spectacles?

We certainly understand the apprehension of buying prescription spectacles online. We would like to assure you, however, that we are not a simple "bucket shop" operation, trying to supply a low-quality item at the cheapest rate possible with unqualified staff. We take our products and our business reputation seriously.

All incoming orders for prescription spectacles are checked and you will be advised if there are any obvious discrepancies in your prescription. All outgoing prescription spectacles are also thoroughly checked by our quality control staff to ensure that they have been made to the required prescription and that you are supplied with only the highest quality finished article.

Although our prices are inexpensive, we only use the highest quality material with all lenses coming with the internationally recognised CE mark of quality. All frames are strong and substantial with fitting carried out by highly qualified staff with many years of experience.

 


 

Do you make prescription spectacles for children?

Website:- No, by law we are unable to provide spectacles for children.

Instore:- We are able to provide childrens glasses from our high street store based in Westgate on Sea, Kent, UK.

 


 

How do I obtain my glasses prescription?

Under the UK Opticians Act of 1989, it is the obligation of any optician to provide you with a prescription. The optician will provide you with a thorough eye examination and is required by Law to provide you with a copy of your prescription for your own records. You are not under any obligation to purchase your glasses from your optician so do not feel pressured into doing so.

 


 

Do I need to send you a copy of my prescription?

No - as long as you have a current up-to-date prescription and you feel confident about entering the details into our ordering page, we don't need to see a copy, however you can attach a copy of your prescription to your order for us to check if you wish, you may also fax or post this to us for clarification, we would kindly ask you to note this in the additional information box when ordering.

 


 

What if my prescription is outside of your range?

Our system can accomodate those with very high prescriptions, however, If your prescription is not available to order online please contact us with the details of the frames and lenses you are interested in, we will be happy to advise on the availability of your prescription.

 


 

My prescription does not have any 'CYL' or 'AXIS' value

This is quite common. The cyl and axis are used to correct an astigmatism. If you do not have an astigmatism, you will not have a CYL or AXIS included in your prescription, for more info click here.

 


 

What materials do you use in manufacturing the lenses?

All our lenses are supplied by leading UK lens manufacturers, the lenses are made to the highest specification and all conform to British Standard BS2738-3 2004. All our lenses are made from CR39 and organic (plastic) materials, find out more here. If your prescription falls outside our available lens ranges use our contact us page to advise us of the relevant details and we can then advise you with possible alternatives.

 


 

My prescription mentions prisms - can you supply these?

A Prism is to try and correct a lazy eye and indicates a more delicate condition, this is included with a prescription to correct some special conditions or some eye disorders (like squints) that require the focused image to move position.

If your prescription contains a prism, you can specify this when entering your prescription within our Virtual Dispenser after choosing your glasses. There is an additional charge of $16.25 for this.

 


 

What if I have entered some information incorrectly?

Contact us informing us of the error immediately, as we process orders rapidly. For this reason we ask you please double check your prescription and shipping information before submitting your order.

 


 

Can you put new lenses in my existing frames?

Yes, we offer a popular and competitively price Lens Replacement Service (also know as "Reglaze"). Please see here for more information.

 


 

Do you supply supply Varifocals/Progressive glasses?

Yes we do supply Varifocals or Progressive lenses. These lenses combine three visions all in one lens. The distance and reading portions of the lens blend together with a gradual progression from one to the other, giving a third area of the lens, intermediate vision which allows for clear vision at arms distance so providing glasses to see in the far, middle and near distance with no dividing lines or segments - just one simple lens for all uses.

Please note that we have a very high rate of success with these glasses but we cannot guarantee success in every case. Our refund policy does not apply to these lenses.

 


 

Can I order frames without prescription lenses?

Yes, just select your desired frame, once you have selected your frame, you will need to choose "frame only" then proceed to the basket and checkout pages.

The price displayed on the product information page is for both frame only and prescription lenses.

 


 

Can I use my contact lens prescription for spectacles?

No, a contact lens prescription is entirely different to your spectacle prescription, if in doubt we advise confirming this with your optician or doctor before ordering.

 


 

What if my frames need adjustment after I receive them?

All frames are thoroughly inspected, aligned and professionally verified to the prescription given prior to shipping. If you need a minor adjustment, such as tightening loose arms or adjusting nose pads, you could take them into your optician. Alternatively your may return them to us for correction, please Contact Us first so that we can advise you of the correct procedure which varies depending upon your country.

 


 

How are frames sized?

The lens size is the width across the widest part of the lens (in mm). The bridge size is the width of the nose bridge. The arm length is the length of each arm. These sizes can usually be found on your current glasses by looking on the inside of the frame (usually the arms) which is a good guide to use when selecting new spectacles. For example, 52 16 135 - 52mm will be the lens size, 16mm will be the bridge size, and 135mm will be the length of the arm. To find out more Click here.

 


 

Which frames will suit me best?

The shape of your face is the most important factor when choosing frames. The following descriptions should help you decide which frame design is right for you.

Round Faces
Rectangular frames would be most suitable.

 

Oval Faces
Most frames will suit this face shape. Size is the most important point when deciding on frames.

 

Triangular Faces
Rectangular frames would be most suitable.

 

Square Faces
Oval Shaped or Round Frames would be most suitable.

 

Rectangular Faces
Oval and Round frames would be most suitable with medium or larger size models.



Check here for more detailed information: Which frames will suit me best?

 


 

What tints do you offer?

We can apply a dark tint to any prescription spectacles. We also offer Polarising Lenses which cut out 99.9% of glare.

Alternatively, we offer Photochromatic lenses, which are almost as clear as standard plastic when deactivated inside (approximately 15% absorption) and dark in sunlight. It is strongly advised that photochromic glasses are not used for night driving or in any dark environment in which critical judgment is required. Photo-chromic lenses filter out 100% of UVA and UVB, radiation, whether activated or not.

You can select the colour of tint you require and and the depth of tint from our Virtual Dispenser, for example, grey 15% absorption is a very light tint, 25% light/medium, 50% medium, 75% medium to dark, and 85% dark sunglasses.

If you select Polarising tints however, these are set at 85% absorption, and are unchangeable.

 


 

Are the lenses glass or plastic?

We stock plastic lenses only, as they are lighter and more durable, to find out more Click here.

 


 

Do you take NHS vouchers?

Unfortunately, we do not currently accept NHS vouchers through our website at this time but we do accept Accor Eyecare Vouchers. However, if you visit our store in Westgate on Sea, Kent, UK, we're happy to accept NHS vouchers.

 


 

Are your designer brands 100% authentic and do they come with the original manufacturer case?

Yes, we only sell 100% authentic designer brands supplied directly from the manufacturer. In many cases, the designers manufacturer will include the official case for the product, however, some designers do not supply cases but we substitute this with one of our own branded cases to ensure your new glasses are protected during delivery.


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