If you should have any issues with your product, please contact our customer services team via email or by phone on 0011 44 3303 801 190 for assistance.
Designer products are covered by a 12 or 24 month (from date of original purchase) warranty, depending on brand*. The following is covered by this warranty.
Own Brand Products
Our own products are covered by a 12 month warranty (from date of original purchase). The following is covered by this warranty.
What is not covered by warranty
For all warranty cases, we can exchange for a like for like model to the same value (or more). Regrettably, we're unable to provide full refunds for warranty claims older than 6 months, in these cases we can refund as follows:-
All warranty claims are subject to a case by case evaluation.
*Luxottica brands offer 24 months warranty
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