If you should have any issues with your product, please contact our customer services team via email or by phone on 0011 44 3303 801 190 for assistance.
Designer Products
Designer products are covered by a 12 or 24 month (from date of original purchase) warranty, depending on brand*. The following is covered by this warranty.
- Delamination and/or peeling of non-prescription sun lens coating
- Bubbles or imperfections in non-prescription lens coating
- Premature flaking or deterioration of frame coating
- Soldering defects of temple hinges and/or barrels
- If we have supplied prescription lenses for a designer product, these are covered separately by our 12 month warranty
Own Brand Products
Our own products are covered by a 12 month warranty (from date of original purchase). The following is covered by this warranty.
- Delamination and/or peeling of lens coating
- Bubbles or imperfections in lens coating
- Premature flaking or deterioration of frame coating or frame itself
- Soldering defects of temple hinges and/or barrels
What is not covered by warranty
- Normal wear and tear (scratches or pit marks on sun lenses)
- Any damages caused by accident, abuse, neglect, shock, improper use or storage of product
- Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc…)
- Unauthorized modifications or repairs
- Loss of eyewear
Warranty Refunds
For all warranty cases, we can exchange for a like for like model to the same value (or more). Regrettably, we're unable to provide full refunds for warranty claims older than 6 months, in these cases we can refund as follows:-
- Up to 6 months - Full refund
- 6 to 9 months - 50% refund
- 9 to 12 (or 24 designer dependent) months - 25% refund
All warranty claims are subject to a case by case evaluation.
*Luxottica brands offer 24 months warranty