Delivery on Orders over
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While we have 3 global laboratories, our main glazing facility is based at our head offices in Westgate on Sea (UK). This is made up from a team of highly trained expert lab technicians who are overseen by our lab manager, Scott, whom has exceptional attention to detail and a wealth of knowledge with over 15 years experience in a laboratory environment at high street opticians Vision Express.
After your order is received, your lenses and frames are picked from our warehouse (or ordered in especially) and sent to our cutting edge laboratory where your order is handled by our expert lab technicians. With a little magic and possibly some fairy dust, your new glasses are born.
The process goes a little something like this...
We prepare your frames and lenses, these are then fed through our high-tech machinery where the lenses are cut ready for assembly.
Your lenses and cleaned up then carefully fitted to your shiny new frames.
Before your glasses are prepared for dispatch, we give them a 14 point check to ensure they're perfect.
Your glasses then move to our dispatch department where they're packaged and prepared for dispatch.
See the process in action
We've prepared a short 5 minute video showing you how prescription glasses are made, take a look here
Before your order is dispatched, and to ensure you will be over the moon with your new glasses, we take a few moments to check your glasses are completed to the best possible standard. All prescription glasses are subject to our 14 point quality check, this includes checking...
The prescription is correct.
The lenses are the correct thickness.
The coatings are correct.
The overall product is cosmetically pleasing.
Since 2005, we have operated with 2 additional laboratories based in Hong Kong and China, both these labs are overseen by our UK team to ensure production is completed to the same level you would expect from our UK facility. If you would like to ensure your order is completed and dispatched from our UK laboratory, please ensure you selected a speedier Tracked delivery method (ie, Tracked 24/48) at checkout.