★★★★★ 68,000+ Reviews on Trust Pilot - We're loved by Customers!
FREE UK & Worldwide Delivery on Orders over $69.00
Shop with Confidence - Online for over 18 Years (since 2005)
FREE 120-Day Returns & Exchanges
gettext.alts.about_us_page_image

Our Lab

Where your glasses are born. Your glasses, made in our industry-leading cutting edge laboratories.

About Us   |   Story   |   Lab   |   Promise   |   Reviews

gettext.alts.lab_manager

While we have 3 global laboratories, our main glazing facility is based at our head offices in Westgate on Sea (UK). This is made up from a team of highly trained expert lab technicians who are overseen by our lab manager, Scott, whom has exceptional attention to detail and a wealth of knowledge with over 15 years experience in a laboratory environment at high street opticians Vision Express.

THE LAB PROCESS...

After your order is received, your lenses and frames are picked from our warehouse (or ordered in especially) and sent to our cutting edge laboratory where your order is handled by our expert lab technicians. With a little magic and possibly some fairy dust, your new glasses are born.

The process goes a little something like this...

gettext.alts.frames_traced

Frames traced and lenses cut

We prepare your frames and lenses, these are then fed through our high-tech machinery where the lenses are cut ready for assembly.

gettext.alts.lenses_fitted

Lenses fitted to frame

Your lenses and cleaned up then carefully fitted to your shiny new frames.

gettext.alts.quality_check

14 POINT QUALITY CHECK...

Before your glasses are prepared for dispatch, we give them a 14 point check to ensure they're perfect.

gettext.alts.packaged_ready

Packaged & ready to go!

Your glasses then move to our dispatch department where they're packaged and prepared for dispatch.

See the process in action

We've prepared a short 5 minute video showing you how prescription glasses are made, take a look here

14 POINT QUALITY CHECK...

Before your order is dispatched, and to ensure you will be over the moon with your new glasses, we take a few moments to check your glasses are completed to the best possible standard. All prescription glasses are subject to our 14 point quality check, this includes checking...

gettext.alts.check_black

The prescription is correct.

gettext.alts.check_black

The lenses are the correct thickness.

gettext.alts.check_black

The coatings are correct.

gettext.alts.check_black

The overall product is cosmetically pleasing.

See Full Checklist »
gettext.alts.lab_technicians

OUR OVERSEAS LABORATORIES...

Since 2005, we have operated with 2 additional laboratories based in Hong Kong and China, both these labs are overseen by our UK team to ensure production is completed to the same level you would expect from our UK facility.