If you should have any issues with your product, please contact our customer services team via email or by phone on 03303 801 190 for assistance.
Designer products are covered by a 12 or 24 month (from date of original purchase) warranty, depending on brand*. The following is covered by this warranty.
Own Brand Products
Our own products are covered by a 12 month warranty (from date of original purchase). The following is covered by this warranty.
What is not covered by warranty
For all warranty cases, we can exchange for a like for like model to the same value (or more). Regrettably, we're unable to provide full refunds for warranty claims older than 6 months, in these cases we can refund as follows:-
All warranty claims are subject to a case by case evaluation.
*Luxottica brands offer 24 months warranty