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Coronavirus (COVID-19)

Customer Update - 25th March 2020

These are unprecedented times and COVID-19 is impacting us all. Our current focus is to ensure we continue to meet our customers’ expectations and needs while doing our bit to keep our employees and customers safe.

Current Actions Taken

The team at SelectSpecs would like to reassure you that we are continuing to operate at our normal capacity and that we are currently processing orders as normal. We are taking the following steps to ensure business continuity and to ensure our workforce and customers are kept safe:-

  • Where possible, our office staff are working from home. All calls and emails are being answered as normal - however, we do ask for your patience if it takes a little longer than advertised for us to get back to you.

  • Our laboratory and dispatch teams are working in shift patterns to keep the number of onsite employees to a minimum.

  • All remaining onsite staff have access to and are encouraged to use hand-sanitisers, masks and gloves. Internal doors are kept open where possible to reduce bacterial transfer from door handles. Our lab is cleaned at regular intervals to maintain a safe environment for our employees with products being cleaned with an anti-bacterial solution prior to dispatch.

  • Anyone who displays symptoms or lives with someone displaying symptoms, however mild are required to self-isolate in line with government guidance.

  • While we try to ensure that the majority of our orders are completed within our normal 7-10 working day production timescales, we have been advised by some suppliers that there may be some internal delays. We are working with all our suppliers and taking steps to ensure continuity of service.

  • Our delivery partners are also having to adapt to these ever-changing circumstances. We will get your order to you, but we ask for your patience if it arrives a little later than advertised.

Customer Returns

We understand that returning items may be a little more difficult in the current climate, and with this in mind, we have extended our returns policy from 14 to 30 days for the foreseeable future. Returns outside this period will be considered on a case by case basis.

Shopping & Eye Tests in our Westgate on Sea Store

As of the 23rd March 2020, and following government advice, our Westgate on Sea optical store will be closed until further notice. As a result, any eye testing appointments have been cancelled and rescheduled for three weeks from now, however, this may be subject to change if we are advised by the government that this time frame will be extended.

Contacting Us

Should you wish to contact our customer services team for any reason, please email us or call us on 03303 801 190 (9 am - 5 pm, Monday to Friday). We can also be contacted via Facebook and Twitter if required.