Production and Delivery Timescales

FREE International Delivery*

Spend over $105.00 to qualify for free Super Saver delivery

*Not applicable for reglaze orders. Ensure you select the Super Saver delivery option at checkout.

Production Information

90% of our orders are completed within 7-10 working days*. On rare occasions, your order may take slightly longer due to:-

• Unforeseen delays in the production process.
• Requirement of specialist glazing to ensure best possible finish and thinnest lenses.
• Sudden change in frame availability.
• Failure to meet our strict quality control guidelines - Find out more about our Quality Control ».

In these cases, we will contact you as soon as we can by email to ensure you’re kept fully up to date.

If you're choosing to reglaze your own glasses (replacing the existing lenses), we will not process your order until we are in receipt of your glasses – we advise customers to send frames to us via an insured method to ensure safe delivery as we cannot be held responsible for items lost in the post. Please see our reglaze page for further details.

Not happy with your purchase?
If you're not happy with your purchase and would like to return an item for refund, for whatever reason, please contact our customer services team who will be able to assist you. Please see our returns and refunds policy for more information.

*Working days are classed as Monday to Friday (excluding public holidays), during which time our lab and dispatch departments are in operation.

Delivery Information

We ship our prescription glasses and sunglasses globally with a standard shipping rate starting from only $8.33. Courier options available – See below for details and charges.

After an order is completed and dispatched, we estimate an arrival time within 7-10 days depending on selected delivery method and location. Here’s a summary of our estimated delivery times:-

Please allow up to 2 weeks for delivery (from date of dispatch) as most items will be delivered within this time. If your order does not arrive after this time please check with your local mailing office or contact our customer service team.

*Budget items are our own branded products.  This includes Savannah, Arbor, Hallmark, Sirius, Infinity, Icon, Explorer, Novus, Orion, Stellar, and Tesla.

Shipping Methods

Our quoted delivery times are always from date of order completion and dispatch.

FREE Super Saver Delivery

Tracking details are not available for this option.

Spend over $105.00 to qualify for this delivery option. You'll need to select this option at checkout to get free delivery.

Your order will be sent to you via Royal Mail 1st/2nd class. If ordering outside the UK, your order will be transferred to your local mail service (ie, USA = US Postal Service, Australia = Australia Post). Delivery will normally be within 3 days to UK customers and up to 7-10 days (following dispatch) depending on the country your order is being dispatched to.

Standard Mail - from $8.33

Tracking details are not available for this option.

We will send your order to you via Royal Mail 1st/2nd class. If ordering outside the UK, your order will be transferred to your local mail service (ie, USA = US Postal Service, Australia = Australia Post). Delivery will normally be within 3 days to UK customers and up to 7-10 days (following dispatch) depending on the country your order is being dispatched to.

Royal Mail Special Delivery – from $12.53 (UK Only)

We will send your order to you via Royal Mail Special Delivery. Delivery is guaranteed to arrive next day (before 1pm - Mon–Sat) following order completion and dispatch.

DPD Courier (UK) – from $12.53

We will send your order to you via DPD courier service. Delivery is next day (Mon-Fri) following order completion and dispatch to UK addresses although times can vary for offshore addresses. See table below for details.

DPD Courier (Europe) – from $15.33

We will send your order to you via DPD courier service. Delivery is usually within 3 days of order completion and dispatch to most of Europe although delivery times can vary depending on country. See table below for details.

FedEx Courier (Europe, USA and Rest of the World) - from $25.13

We will send your order to you via FedEx courier service. Delivery to USA & Canada is next day following order completion and dispatch, with other European and Oceania regions taking slightly longer. See table below for details.

Shipping Delays

Royal Mail / Standard Mail Services

If your order does not arrive within the stated times, please do not worry; it is very likely that it will arrive very soon and may have just been delayed slightly in the mailing system. In line with Royal Mail guidelines, we will not consider a package lost until 2 weeks have passed. This is because the vast majority of packages will be delivered or returned to us as 'undeliverable' within this time.

DPD / FedEx Courier Services

If your order does not arrive within the times stated above, please do not worry; it is very likely that it will be held at your local DPD / FedEx depot. In line with DPD / FedEx guidelines, we will not consider a package lost until 2 weeks have passed. This is because the vast majority of packages will be delivered or returned to us as 'undeliverable' within this time.

What to do if a parcel is delayed

If your order has not arrived after 2 weeks, you can check with your local mailing office or you can contact us to arrange a replacement.

When contacting us via email, please Include your order number, name and the date of dispatch. We will send you a non-delivery form that must be completed so we can use as evidence of non-receipt in our claim with our shippers. This does not apply to customer's own items or to reglazes which are sent at the customer's risk unless we agree otherwise in writing.