Guide to confirm the fitting position of lenses
Using our stick-on grid
Step 1
Close the sides (arms) of the frame and place the frame on a flat surface so that the lenses are facing upwards.
Step 2
Un-peel the stick-on grid from the card.
Step 3
Gently place the stick-on grid onto each lens as follows:
- A). Align the lower red line of the large square along the bottom rim of the glasses.
- B). Align the nasal side of the large square to the nasal rim of the frame.
- C). Ensure the grid looks level and is firmly stuck down onto the lenses.
Step 4
Whilst sitting down, place your glasses onto your head in the position you would comfortably wear them at.
Step 5
With the help of a friend or family member, ask them to take a picture of you wearing the frames with these grids stuck in place. Follow these steps to get prepared:
- A). You’ll need to ensure that the room is well lit to ensure a clear picture is taken.
- B). You should both be sitting down about 1.5 meters apart.
- C). The camera should be about 0.75m to 1 meter from your head maximum.
- D). You should look directly into the camera lens while the picture is being taken.
- E). Try to keep your head and neck in a natural position whilst looking forward. Be conscious of the position of your neck, as you might have this angled up or down.
Step 6
Similar to the below image, ensure your head fills the photo and that the eyes are clearly noticeable. We recommend taking a few pictures so you can choose the best one.
Step 7
Once you are happy with the photo and it meets our guidelines detailed above, please email the (full size) photo as an attachment to us, ideally, including this into the active case you have already with us.
Once received a member of our Returns department will check the image and they’ll be in touch with you with the outcome or next steps. If upon receipt of the photo we find it to be too small, blurry, or the eyes are unclear then we may request the image to be taken again.